FAQS

Below are the answers to frequently asked questions, you may find yourself asking:

How do I exchange an item?

If you wish to exchange an item for any reason, please email us at cheboutique@outlook.com, stating which item you are exchanging, and the item you want to exchange for. Please make sure you include the size, colour and quantity. Please note, we can only accept exchanges if the item you wish to send back, is in the same condition as it was sent out. All items are quality checked before they are sent. Please feel free to contact us with any queries.

How do I return an item?

If you wish to return an item for refund, please email us at cheboutique@outlook.com, stating the reason for refund. Refunds will only be processed in the case of the item returning to us in the condition it was sent. All our items are quality checked before they are sent out, therefore if they return to us in an unfit condition a refund will not be processed and the item will be returned to the customer. Refunds will be reimbursed into the account which the item was originally paid from. Refunds will be processed as soon as we have received your item, and should be processed back into your account within 5 working days. Please note, refund times may vary depending on your payment provider. All returned items must not show any signs of launder, wear, (i.e, makeup, perfume, self tan, marks and scuffs), or anything of this nature.

What do I do if the item is faulty?

Here at Che Boutique, we take pride in the quality of our products, and the satisfaction of our wonderful customers. If for any reason you are not satisfied with your item, or believe the item has a fault, please contact us at cheboutique@outlook.com, and we will be happy to assist. Please note, all items are quality checked before they are sent to our customers, so please be aware if the items are returned to us in an unfit condition, we will not be able to process a refund or exchange and the product will be sent back out to the customer.   Any items that do contain a fault, will be returned to original supplier and assessed, and you will be notified to receive a full refund/exchange. Che Boutique deals with direct suppliers, therefore we take faulty items seriously and we hope all of your items are satisfactory and you shop again with us at Che Boutique.

What happens with the shipping costs when returning or exchanging items?

We kindly ask for our customers to pay for the postage costs for returning an item, this cost will then be reimbursed with your refund. Please note, if the items are of unfit condition, the items will not be accepted and will be sent back to the customer, and the original return cost will not be reimbursed. Please make sure you contact us at cheboutique@outlook.com, to inform us of any returns, stating the reason, your full name and address will also be necessary.

How and where should I return my items?

You can send the item back to us with any postal or courier service the customer wishes. The return address is; UNIT 13, THE BOX WORKS, HEYSHAM ROAD, LIVERPOOL, L30 6UR.

Do you ship internationally?

Please contact us at cheboutique@outlook.com, and we will discuss shipping options, as each country differs with postage costs, VAT and customs charges.

How will I know if you have received my returned item?

We will email the customer with a confirmation, and full details of the return.

How long after I have purchased my item, can I receive a refund or exchange?

We have a 14 day policy for refunds and exchanges. After this period, this service can no longer be processed. If under any circumstances there happens to be a fault with the item, after the 14 day period. Please contact us at cheboutique@outlook.com.

How can I pay for items?

You can purchase items via our website, and our payment options include; Paypal, Debit Card and Credit Card. All major credit cards are accepted.

How long will it take for the money to leave my account?

The amount of time taken for the payment to be processed is at the bank providers discretion. Please contact your bank/ Paypal regarding any queries about payment.

Will I receive a order confirmation?

You will receive an order confirmation via email.

Is it safe to order online?

Yes, our website is fully secure and protected.

Can I pay in a different currency?

If you are an International customer, please note all of our prices are displayed in GBP, and currency conversion will automatically go through at checkout, providing your bank/Paypal authorises this.